Cancellations & rescheduling
Last updated 8 September 2026
Sessions are non-refundable. What I offer instead is flexibility: reschedule as often as you need, and I'll always try to find you another time. Booking a session books time I've set aside for you and turned down for someone else.
Rescheduling — free, and as often as you like
Reschedule any time up to 24 hours before your session using the link in your confirmation email. There's no limit and no fee — move it as many times as you need to, as long as it's more than 24 hours out.
Cancelling a session
- Payments aren't refunded. If you can't make your time, reschedule more than 24 hours ahead and your payment moves with you.
- Inside 24 hours the time is held for you and can't be given to anyone else, so the payment is forfeited.
- If you cancel outright rather than rebooking, the payment is forfeited.
- No-show — the session counts as used.
- Running late — come anyway. The session still ends at its scheduled time so the next person isn't kept waiting.
The monthly plan
- Cancel any time — no future charges, no notice period, no cancellation fee.
- The month you've already paid for isn't refunded, and you keep access for it.
- Unused sessions don't roll over into the next month.
If I have to cancel
You get first choice of a new time. If nothing we can find works for you, I'll issue a credit good for twelve months against any session.
If the technology fails
If the room won't connect and we can't hold the session at all, it's rescheduled at no cost to you. That one's on me, not you.
Questions before you book
If any of this matters to your decision, ask me first — the "ask a question first" link on the home page reaches me and costs nothing.